The “personal data” that you provide to us may include, inter alia, your name, contact details, address, email address, Computer Data (as defined hereinafter), national registration identification number, passport number, bank account information, income tax details, gender, nationality, personal preferences, involvement in legal proceedings including details of such legal proceeding, and all other related information necessary and incidental to our service that have been or may be collected, stored, used and possessed by us from time to time.
The list of personal data stated above is not exhaustive and may include other personal data depending on the nature of dealings or transaction. If needed, the request for these other personal data will be indicated on the relevant form that you may need to fill in, depending on the nature of the dealings or transactions, and for which you would need to give consent prior to us processing the same.
Unless you are registered for online services from e-Check, you remain anonymous when you browse the website and/or mobile app. We do not collect personal information if you are only browsing this website or using the mobile app. In order to access our services, or process a transaction between you and a third party, we may request personal information such as your name, address, phone number, email address or country issued ID number, bank account information and other information that renders you identifiable. Please refer to the definition of “personal data” in the foregoing section.
e-Check collects personal information from you only when you choose to register for and/ or use our services, for example, inter alia, during the verification of the user on our platform. This personal information encompasses information communicated to us when you voluntarily complete an application form presented on our platform that makes it possible to identify you. By volunteering personal information, you undertake to communicate accurate information that does not prejudice the interest of any third parties.
Your personal data that e-Check collect allows us to process the necessary transaction in relation to our services that you may have opted for. Upon giving us consent, we may collect, use, disclose and otherwise process your Personal Data for the following purposes, depending on the nature of our relationship with you:
- To enable you to access and use e-Check’s services; and/or
- To personalize and improve aspects of our overall service to you and our other users, as well as carrying out research such as analyzing market trends and customer demographics; and or
- To communicate with you, in order to verify the personal information provided, or to request any additional information that is vital to fulfilling the service you have applied for; and/or
- To send you information about products and services which we think may be of interest to you; and/or
- To respond to your queries and requests; and responding to complaints; and/or
- For managing the infrastructure and our business operations and complying with our internal policies and procedures; and/or
- For verifying your identity; and/or
- For protecting and enforcing our contractual and legal rights and obligations; and/or
- Complying with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and/ or
- To optimize and customize your user experience with our website and chatbot; and/or
- To process your application for online subscription services; and/or
- To maintain your account with us; and/or
- To verify and process your personal details and payments in relation to provision of online subscription service to you; and/or
- To provide you with the services which you have signed up for; and/or
- To provide you the products which you have paid for; and/or
- To keep you posted on e-Check’s latest services or product announcements and upcoming events; and/or
- Resolving complaints and handling requests and enquiries; and/or
- Conducting market research for statistical, profiling and statistical analysis for the improvement of services provided to you; and/or
- To send important notices, emails, letters or short messaging service (SMS), like communications about purchases and changes to e-Check’s terms, conditions, and policies; and/or
- To share your personal data with third party providers for the purposes of (but not limited to) fulfillment of customer orders, processing and delivery of financial products to you; and/or
- For any of the purposes relating to the above.
All provision of personal data is on a voluntary basis. However, if you decide not to provide us with any of your personal data, we may not be able to provide you with the products / services requested, the same which may, under certain circumstances, affect our business relationship with you.
All provision of personal data is on a voluntary basis. However, failure to supply personal data may affect our ability to deliver optimised user experience service to our registered users. In addition, failure to provide certain essential personal data may result in us being unable to provide you with the services and/or products that you have opted for.
Personal data provided to us will generally be kept confidential but you hereby consent and authorize us to provide or disclose your Personal Data to the following categories of parties:
- Any person or authority to whom we are compelled or required to do so under law, court order or in response to a competent or government agency;
- Our business partners and online affiliates that provide the services that you have opted for or related services or products in connection with our website and/or mobile app including, but not limited to market research firms, third party marketing entities, entities engaged in the financial related services, telecommunications, technology and car industry;
- members of our Group companies and their affiliates;
- government agencies and industry regulators;
- our auditors, consultants, accountants, lawyers or other financial or professional advisers; and
- such sub-contractors or third-party service or product providers as we may determine to be necessary or appropriate.
e-Check takes all reasonable steps to ensure that your information is accurate, complete, not misleading and kept up-to-date, consistent with the purposes for which the information was collected.
You agree that we shall be entitled to advise you via email, post, telephone or by text of products, services and other offers we think may interest you.
Whenever you provide us with personal information, you shall have the option to consent to us and others using and sharing your information for marketing purposes. Unless you tell us otherwise, you are deemed to consent to such uses.
Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time.
- no longer wish to be contacted by us;
- wish to obtain further information on how to limit the processing of your personal data;
- wish to access or correct your personal data;
- have any further query; or
- wish to make a complaint in respect of your personal data,
You can advise us at any time by contacting e-Check’s data privacy officer with the following details:
- E-Response Alert Sdn Bhd
- D-2-12, Block D, Ritze Perdana,
- Jalan PJU 8/2, Damansara Perdana,
- Selangor, 47820 Petaling Jaya,
- Email: [email protected]
- Tel: +603-7726 8343
Where we consider it necessary or appropriate for the purposes of data storage or processing or providing any service or product on our behalf to you, we may transfer your personal data to another member of our group companies or third party service or product providers within or outside the country in which we are established, under conditions of confidentiality and similar levels of security safeguards.
When you visit e-Check, our servers will automatically record information that your browser sends whenever you visit a website. This information may include:
- Your device’s IP address
- Browser type
- GTM Event Tag
- Webpage you were visiting before you came to our website
- The pages within e-Check that you visit
- The time spent on those pages, products and information searched for on our site, access times and dates, and other statistics
(Collectively known as “Computer Data”)
This information may be collected for analysis and evaluation in order to help us improve our website and products we provide. Said information may be used in association with any other personal data.